Billing Questions
faq-icon.png Billing
Questions related to accounting, credit purchase, rates and etc.

  • How do I get 1 USD free credit that was advertised?

    The credit is added manually by our operators, you need to verify your phone using (CLICK TO VERIFY) link in your profile, the server will send you an SMS with verification code that you must key in your profile.

    After that leave a message using the corner box for our admins to assign you a free credit.

    Hits : 588

  • How do I become UltraTone reseller in my city or Area? my friends can't buy credit.

    Yes, UltraTone accepts new resellers that are not nearby other resellers around the world in any country. Please note that the commission is 15% on prepayment basis using bank transfers only, we will send you a number vouchers that you can sell in your area and users can add to their account using pin.

    If you are interested please send below item to our email: sales at UltraTone.com.my

    - Your exact location coordination using (google earth) if you have outlet or your home address (example: Coordinates: 3°9'35"N   101°44'54"E)

    - A copy of of your passport

    - Completed Reseller Form and terms and conditions

    - A photo from your outlet (if you have)

    Hits : 481

  • Can I send credit to my friends?

    Yes, You can send sms from your registered mobile to : 0060173901090 with this format:

     

    transfer*amount*friend_mobile

    example:

    transfer*20*0060123901090

     

    Please note that currency of transfer is MYR (Malaysian Ringgit), if you want to transfer in different you have to multiply the currency rate, for example 10USD is around 31.00 MYR at the time the question is written.

    If your friend is not an existing member UltraTone will create an account for him automatically.

    Hits : 445

  • When I try to register MOL Point I get : Invalid Serial number

    It means either you have already used this serial number and pin before or you're not typing the correct digit.
    Hits : 342

  • I bought a new UltraTone IDD calling card, how do I use it?

    1. Login to your profile using the username and password that you have register.

    login

    2. click on VOUCHER (16 digit) if you have a 16digit pin or click on VOUCHER (10 digit) if you have a 10 digit pin

    voucher

    3. key in the pin and click on submit

    Hits : 679

  • How do I check my balance?

    1. Login to your profile using the form in top of the website.

    2. on the next page you will see your balance.

    Hits : 624

  • I have lost a lot of credit but I didn't have a long call, what do I do?

    1. Login to your profile.

    2. click on "CALL HISTORY"

    3. choose the period you desire

    4. check for the exact call that has reduced your credit more than expected.

    5. Send this information using CONTACT US form and we will investigate your complain.

    Hits : 470