UltraTone Privacy Policy

Your privacy is important to UltraTone. Therefore, UltraTone is committed to respecting your privacy and the confidentiality of your personal data, traffic data and communications content.

This Privacy Policy is designed to assist you in understanding how UltraTone uses and safeguards the information you provide in using UltraTone's peer-to-peer VoIP software, UltraTone's websites and/or UltraTone's products.

CONTENTS

  1. What is UltraTone and what products does it offer?
  2. What information does UltraTone use?
  3. How does UltraTone use this information and for what purpose?
  4. Our disclosure of your personal information
  5. What are cookies and how does UltraTone use them?
  6. Your User Profile
  7. Linked websites and third party applications
  8. How does UltraTone protect your personal information?
  9. Personal Data of Friends
  10. Contacting You
  11. Can this Privacy Policy be modified?
  12. What rights do you have and how can you contact UltraTone?
  13. How long is your personal data kept by UltraTone?

1. WHAT IS UltraTone AND WHAT PRODUCTS DOES IT OFFER?

UltraTone is a service that allow users to make voice calls over the internet. Calls made between UltraTone members via extension line are free while calls to landline and mobiles phones is charge based on respective country's fix rate per minute.

2. WHAT INFORMATION DOES UltraTone USE?

UltraTone may gather and use information about you, including (but not limited to) information in the following categories:

(a) Identification data (e.g. name, address, telephone number, mobile number, email address);

(b) Profile information (e.g. age, sex, country of residence and any information that you choose to make available to others as part of your UltraTone user profile);

(c) Electronic identification data (e.g. IP addresses, cookies);

(d) Banking and payment information (credit card information, account number);

(e) Survey results;

(f) information about your usage of and interaction with the UltraTone software, our products and websites including computer and connection information, device capability, bandwidth, statistics on page views, and traffic to and from our websites;

(g) Products or services ordered and delivered;

(h) Video and sound recordings included in a mood message;

(i) Your user profile;

(j) Your username and password for other email accounts where you have provided this to us and requested us to search for your friends on UltraTone (Please note that UltraTone does not retain this information or use it for any other purpose);

(k) Traffic data (data processed for the purpose of the conveyance of communications or the billing thereof, including, but not limited to, the duration of the call, the number calling and the number called); and

(l) content of chat communications made when using UltraTone For Your Mobile

3. HOW DOES UltraTone USE THIS INFORMATION AND FOR WHAT PURPOSE?

Our primary purpose in collecting information is to provide you with a safe, smooth, efficient, and customized experience. UltraTone collects and uses, or has third party service providers acting on UltraTone's behalf collecting and using, personal data relating to you, as permitted or necessary to:

  • provide communication products, in particular to convey the communications you make by means of the UltraTone software and/or the UltraTone products;
  • take, process or deliver orders made via our websites, invoice you or notify you of the status of your order;
  • provide other services for you (as described when we collect the information);
  • provide you with customer support and troubleshoot problems;
  • compare information for accuracy;
  • inform you about service updates and faults;
  • request feedback or participation in on-line surveys;
  • resolve disputes;
  • verify your identity;
  • customize, measure, and improve the UltraTone software, our products and websites;
  • to improve our search functionality and help you find contacts more easily;
  • organise and carry out UltraTone's marketing or promotional operations/offers, contests, games and similar events; and
  • protect your and UltraTone's interests, including in particular to enforce our Terms of Service and fight against fraud, (together, thePurposes).

4. OUR DISCLOSURE OF YOUR PERSONAL INFORMATION

Except as provided below, UltraTone shall not sell, rent, trade or otherwise transfer any personal and/or traffic data or communications content to any third party without your explicit permission, unless it is obliged to do so under applicable laws or by order of the competent authorities.

UltraTone may disclose personal information to respond to legal requirements, to protect UltraTone's interests, to enforce our policies or to protect anyone's rights, property, or safety.

In order to provide you with UltraTone products you have requested, UltraTone may sometimes, if necessary, share your personal and traffic data with UltraTone's group companies, carriers, partner service providers and/or agents, for example the PSTN-VoIP gateway provider, Wifi access services providers, distributors of UltraTone software and/or UltraTone products, and/or the third party banking organizations or other providers of payment, email delivery, analytical services, customer support, or hosting services. UltraTone will always require these third parties to take appropriate organizational and technical measures to protect your personal data and traffic data and to observe the relevant legislation.

Some UltraTone products may be co-branded and offered together with or via a partner company. If you register for or use such products, you consent to both UltraTone and the partner company's use of personal data collected in connection with the co-branded product. UltraTone may offer its products in connection with other websites or services or may team with other online services to give you the combined results of both products/services or additional services and benefits. To determine whether you would benefit from the combined offer, if you have provided your consent, UltraTone may match your email address, and email addresses of your contacts against email addresses you have provided to the third party website/service provider.

If you leave a voicemail for another UltraTone user, your voicemail message may be transferred to a third party service provider (where the UltraTone contact you are trying to reach has signed up to receive voicemails by text message), and will be converted to text. The conversion process may in exceptional cases, require access by analysts. By using the voicemail product, you consent to the processing of your voicemail message by UltraTone and its service provider.

UltraTone, UltraTone's local partner, or the operator or company facilitating your communication may provide personal data, communications content and/or traffic data to an appropriate judicial, law enforcement or government authority lawfully requesting such information. UltraTone will provide all reasonable assistance and information to fulfil this request and you hereby consent to such disclosure

Your information may be stored and processed in any country in which UltraTone and its group companies maintain facilities. In this regard, UltraTone reserves the right to transfer information outside of your country. By using UltraTone software, UltraTone's websites or UltraTone products you consent to any such transfer of information outside of your country. As UltraTone continues to develop its business, UltraTone might sell or buy subsidiaries or business units. In such transactions as well as in the event UltraTone or substantially all of its assets are acquired by a third party, personal information of UltraTone users will generally be one of the transferred business assets. We reserve the right to include your personal information, collected as an asset, in any such transfer to a third party.

5. WHAT ARE COOKIES AND GIFS HOW DOES UltraTone USE THEM?

Cookies are pieces of information that the browser of the UltraTone software client or your internet browser may store on your computer's hard drive. Cookies enable UltraTone to: recognize you or your preferences, gain information about the use of its websites, and help us to improve our products and websites. This information may be analyzed by third parties on our behalf.

The Help option on the toolbar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. UltraTone software browser cookies can be disabled by: accessing the File menu from your UltraTone software client toolbar, choosing the Privacy option and unchecking the ‘Allow UltraTone Browser Cookies' box.

Please bear in mind that some personalized services may not be available if you choose to disable cookies.

Clear Gifs

UltraTone web pages may include clear gifs. Clear gifs (also known as web-beacons) are tiny graphics with a unique identifier, which are used to count your visits to the page (but which do not retain any personally identifiable information). In addition, UltraTone uses clear gifs in our HTML-based emails to let us know which emails have been opened and acted upon. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns.

Third Party Advertising

The adverts appearing on our websites are delivered to you by our web advertising partners. These advertising partners may use non-personally identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over) during your visits to this and other websites in order to provide advertisements about goods and services likely to be of greater interest to you. These companies typically use a cookie or third party web beacon to collect this information. To learn more about this advertising practice or to opt-out of this type of advertising, you can visit http://www.networkadvertising.org/.

6. YOUR USER PROFILE

Your user profile is the information provided by you at registration which is displayed in your UltraTone profile in the UltraTone software client, in the UltraTone search directory and on your personal details page in your account on www.UltraTone.com.my. It may include your UltraTone user name, full name, address, telephone and mobile numbers, gender, date of birth, country, language, "about me" page URL, and any other information that you decide to make available. You can access your user profile from the "UltraTone" menu in the UltraTone software client or from your account on myaccount.UltraTone.com.my in order to view, correct or complete information, remove non-mandatory information; and to see the privacy settings associated with your profile information.

7. LINKED WEBSITES AND THIRD PARTY APPLICATIONS

UltraTone websites may contain links that will let you leave UltraTone's website and access another website. Linked websites are not under the control of UltraTone and it is possible that these websites have a different privacy policy. The Privacy Policy applies solely to personal information that is acquired on the websites or through your use of the UltraTone software, UltraTone products and/or your relationship with UltraTone, so UltraTone urges you to be careful when you enter any personal information online. UltraTone accepts no responsibility or liability for these other websites.

If you use any extras, plug-ins or third party applications together with the UltraTone software ("Applications"), the provider of such Applications may obtain access to certain personal information about you. UltraTone does not and cannot control how the provider of Applications may use any personal information connected in connection with such Applications. Please ensure that you review any privacy policies or other terms applicable to the use of such Application before installation.

8. HOW DOES UltraTone PROTECT YOUR PERSONAL INFORMATION?

UltraTone shall take appropriate organizational and technical measures to protect the personal data and traffic data provided to it or collected by it with due observance of the applicable obligations and exceptions under the relevant legislation. Your personal and traffic data can only be accessed by authorized employees or consultants of UltraTone or the concerned UltraTone group entities that need to have access to this data in order to be able to fulfil their given duties.

9. PERSONAL DATA OF FRIENDS

You may be interested in inviting your friends to join UltraTone. In the event you wish to use UltraTone's referral service, you will be directed to a webpage and will have the possibility of adding one or more email addresses in an online form. The information entered in this form, will only be used for the purposes of automatically generating an email message to these potential UltraTone users. By entering your friend's email address you are confirming that your friend has consented to the supply of their details. UltraTone may identify you as the person who has made the referral in the email sent to your friend.

10. CONTACTING YOU

UltraTone may from time to time ask you to provide information on your experiences which will be used to measure and improve quality. You are at no time under any obligation to provide any of such data. Any and all information which is voluntarily submitted in feedback forms on the website or any survey that you accept to take part in is used for the purposes of reviewing this feedback and improving the UltraTone software, UltraTone products and websites.

UltraTone may contact you to send you messages about faults and service issues. Further, UltraTone reserves the right to use email, the UltraTone software or SMS to notify you of any eventual claims related to your use of UltraTone software, the UltraTone websites and/or UltraTone products, including without limitation claims of violation of third party rights.

UltraTone may send you alerts by email or SMS to notify you when someone has tried to contact you. UltraTone may also use email, SMS or the UltraTone software to keep you up to date with news about the UltraTone software and UltraTone products that you have purchased and/or to inform you about other UltraTone products or other UltraTone related information. You can opt-out of the receipt of alerts and/or promotional emails or SMS by clicking the ‘unsubscribe' link on the email that you receive or by signing into your account page onwww.UltraTone.com.my.

If you have registered for or use co-branded UltraTone products, the emails or SMS that you receive may be from our partner company, acting on UltraTone's behalf.

11. CAN THIS PRIVACY POLICY BE MODIFIED?

UltraTone reserves the right to modify the provisions of this Privacy Policy if deemed necessary. We will inform you of these changes by publishing the revised Privacy Policy at UltraTone.com.my/privacy. The revised Privacy Policy shall become effective within thirty (30) days of such publishing, unless you expressly accept the revised Policy earlier. You agree that the express acceptance by you, or your continued use of the UltraTone software or UltraTone products after the notice period of thirty (30) days, shall constitute your acceptance of the Privacy Policy.

12. WHAT RIGHTS DO YOU HAVE AND HOW CAN YOU CONTACT UltraTone?

You have the right to access and, where relevant, to amend your personal information. Some of your information may be viewed or edited online by signing into your account page on www.UltraTone.com.my. We will respond to requests to view, correct, complete or remove your personal information within a reasonable period of time and upon verification of your identity. Please address any questions to our customer support team.

UltraTone will use all reasonable endeavours to accommodate requests to delete personal information unless it is required to be retained by law or for lawful business purposes. However, please note that due to the technical nature of the peer to peer network, it can sometimes take up to two weeks before your UltraTone ID disappears completely from the peer to peer network. Your details may still appear in the search directory during this time.

13. HOW LONG IS YOUR PERSONAL DATA KEPT BY UltraTone?

UltraTone will retain your information for as long as is necessary to: (1) fulfil any of the Purposes (as defined in article 3 of this Privacy Policy) or (2) comply with applicable legislation, regulatory requests and relevant orders from competent courts.

Retention of Instant Messages made using UltraTone Lite.

If you are using UltraTone For Your Mobile, your chat communications content may be stored by UltraTone (a) to ensure the effective conveyance and synchronisation of your messages to you and other chat participants and (b) to enable you to retrieve your chat history. Chat history messages will be stored for 30 days. UltraTone will at all times take appropriate technical and security measures to protect your information. By using this product, you consent to the storage of your chat communications as described above.

 

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Links to sites outside of UltraTone are provided as a resource to the viewer. UltraTone accepts no responsibility for the content of linked sites.

In case you file a false allegation against UltraTone regarding of payment through MoneyBooker or PayPal or other online payment method to other third party payment gateways, UltraTone reserve the right to share your profile information such as balance, call history, payment history or other user information with the payment gateway company to proof that we have shipped the credit to your account properly